Refund Policy
Last updated 31 August 2026
30-day money-back guarantee
We want EnzelScale to work for your team. If you are not satisfied with a subscription purchase, you can request a full refund within 30 days of your order date. This applies to Pro and Premium plans, monthly or yearly.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. To request a refund, visit paddle.net with your order email or receipt, or email us at support@enzelscale.com and we will help you through it. Refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.
Trials, renewals and cancellation
Plans include a 7-day free trial, so you can evaluate EnzelScale before you are billed. You can cancel any time from your Account & billing page; access continues until the end of the period you have already paid for. Cancelling stops future renewals and does not by itself issue a refund — request one as above if you are within the 30-day window.
Advertising and Spotlight purchases
ADSdi ad placements and Artist Spotlight promotions are booked for a fixed run. If a campaign has not started, contact us and we will refund it in full. Once a campaign is live we refund the unserved portion on request.
After a refund
When a refund is processed your paid features end immediately and your account returns to the free Basic plan. Your songs, setlists and uploads remain in your account.
Contact
ENZELL DIGITAL ADVERTISING SERVICES — support@enzelscale.com. You can also review Paddle’s refund policy.